学会倾听，让你的员工更高效

很多时候,就是因为缺乏有效倾听而与员工间产生误解和冲突,有时还会因为没有及时发现员工问题而导致人才的流失。

测试中可能遇到的词汇和知识：

intensive加强的；集中的[ɪn'tensɪv]

coachee马车夫；学员（等于coachman）['kəʊtʃiː]

straightaway通俗易懂的；立刻的[,streɪtə'weɪ]

reinforced加固的；加强的[riːɪn'fɔːst]

underestimate低估；看轻[ʌndər'estɪmeɪt]

intervention介入；调停；辅导[ɪntə'venʃ(ə)n]

Learn to listen and you will improve employees’performance（315 words）

By Kim Johnstone,The University of Sydney Business School

I have just finished an intensive unit on coaching and performance management and it has been a revelation. Hands on from the start,students were required to have a“live coachee”for the six weeks of the course.

We jumped into our first coaching session with a work colleague after only one weekend of lectures – which was terrifying.

As someone who likes to talk,I found the formal coaching environment an excellent way to force myself to ask“good”questions and sit back and listen. Listening often revealed“hidden”issues,those things not talked about straightaway. It also meant I could challenge my assumptions about what my coachee wanted and how they worked.

Throughout the MBA we learn again and again how important it is to listen if we are to be effective leaders,and this course reinforced this. We were asked to record our coaching sessions so we could review how they went and my recordings showed I could talk even less. They also highlighted how important it is to ask open and clear questions.

As a leader I have learnt two important things from the course. First,do not underestimate the importance of providing the time and space to talk. My coachee commented several times about how useful it was to be able to talk about things,and have someone ask them questions they needed to think about.

Second,significant changes can come from small interventions. Throughout the course of our sessions,my coachee had a significant change in attitude to speaking up at meetings. It highlighted how you can lead change without needing big investment.

As a coach it has been highly rewarding to see someone think about things differently as a result of conversations that took place in my coaching sessions.

It is one of those great moments doing the MBA when you realise you have a new skill for life.

1.How long is the course?

A. 6 days

B. 12 days

C. one and a half months

D. 6 months

答案(1)

2.What kind of questions were recommended from the course?

A. macroscopical

B. simple and naive

C. implied and excited

D. open and clear

答案(2)

3.What should be valued while talking?

A. fully respected

B. free-thinking

C. time and space

D. quiet environment

答案(3)

4.What is the meaning of the second learnt thing?

A. changing significantly is the most important

B. do not underestimate the importance of small interventions

C. no one can lead change without needing big investment

D. someone think about things differently

答案(4)

(1) 答案：C.one and a half months

解释：在课堂上除了强调倾听的重要性还强调了公开和清晰的问题也很重要。

(2) 答案：D.open and clear

解释：在课堂上除了强调倾听的重要性还强调了公开和清晰的问题也很重要。

(3) 答案：C.time and space

解释：笔者学到的第一点就是不能忽视为说话在提供时间和空间。

(4) 答案：B.do not underestimate the importance of small interventions

解释：有些重大的改变都发生于小的辅导干预，我们不能忽略。