M: Good morning, Madam. Can I help you?

W: Yes, I’ve come to inquire about a 6,000-dollar remittance from California. Has it arrived?

M: May I have your name, please?

W: My name is Jenny Clinton.

M: I see. Wait for a moment please. I am sorry, Mrs. Clinton, but the remittance doesn't appear to have arrived yet.

W: Really? It should have arrived. It was sent a week ago.

M: If the money was sent by cable, it would have taken about one or two days. But if it was sent by airmail, it would take at least one week.

W: Well, then I'll come again the day after tomorrow.

M: Or would you like us to phone you when the money arrives?

W: That would be very kind of you.

M: Could you please tell me your phone number, so we'll give you a ring as soon as the remittance has arrived?

W: The phone number is 328 6765 extension 105.

M: Thank you. We'll inform you in time. Goodbye.