1.  Why does the professor say this?
A    To ask students to answer those questions.
B    To explain the dilemma that the mobile phone manufacturer is facing.
C    To attract more questions from students about the manufacturer’s dilemma.
D    To give some clues over what the manufacturer should think about.
(B)
2.    Why does the professor mention “the emotional response”?
A    Because  the  professor  thinks  that  mobile  phones  are  causing  a  lot  of  emotional  stress  to
customers.
B    Because  the professor  thinks  that customers have no choice but  to adapt  to  the new advanced
features of mobile phones.
C    Because  the professor  feels  that  it  is not necessary  to  change  the design of mobile phones  so
frequently.
D    Because the professor thinks that it affects customers’ buying behavior.