Dear Sir or Madam,

As a frequent traveler on your trains, I am extremely disappointed to find that the service you provide is far from satisfactory. Therefore, I am writing this letter to bring the matter to your attention in the hope that the present situation will be much improved.

We all know that punctuality is essential to the railway service. However, the trains I took were constantly delayed, which caused me to be late for academic conferences. What annoyed me most was the bad manners of your stewards and stewardesses. All of these are not consistent with the principle of your service: The passenger comes first.

I trust you will take this matter into serious consideration and give me a satisfactory reply as soon as possible. At the same time, I sincerely hope that you will strengthen management. I would be glad to see improvements in your service.

Yours sincerely,

Li Ming

尊敬的先生/女士：

作为你们列车的一位常客，我极其失望地发现你们提供的服务远不能令人满意。因此，我写这封信是想使这个问题引起你们的注意，希望现状将得到极大改善。

我们都知道准时对于铁路服务极为重要。可是我乘坐的列车经常晚点，致使我参加学术会议总迟到。最令我恼火的是列车男女乘务员的糟糕态度。所有这些都与你们的服务宗旨"乘客至上"不符。

我相信你们会认真考虑这个问题，并尽快给我一个满意的答复。同时，我真诚地希望你们能加强管理。我会很高兴看到你们的服务得到改进。

您真诚的，

李明

道长点评

投诉信的首段应说明写信人与收信人的相关性，表明写作意图并尽可能客观礼貌，给收信人留下良好的印象。始终牢记收信人未必就是问题的责任人，他的合作对问题的解决至关重要。次段应具体说明投诉的原因。末段应表示希望尽快得到答复。

frequent traveler 常旅客

extremely 极其

disappointed 失望的

satisfactory 令人满意的

punctuality 准时

essential 极其重要的

railway 铁路

constantly 经常地

delay 晚点

academic 学术的

manners 礼貌

steward 男乘务员

stewardess 女乘务员

consistent 一致的

principle 原则

serious 认真的

strengthen 加强

improvement 改善

1　I am writing this letter to express my dissatisfaction with this matter.

我给您写这封信想表达对此事的不满。

2　I very much regret to have to inform you that I am dissatisfied with your poor service.

我很遗憾地告诉你，我对你们的差劲服务很不满。

3　I hope the above situation will be improved as soon as possible.

我希望上述情况能尽快得到改善。