Dear Sir or Madam,

I am writing to complain about my recent holiday trip to Hainan, which was organized by your agency. My friend and I selected the one-week island tour starting on January 5th. Your agency promised that the hotel was four-star and the all-inclusive price covered breakfast and dinner.

However, the hotel was not what I would consider four-star: the room was dirty, the beds uncomfortable, there was not enough breakfast, and the hotel refused to provide us with dinner. We had to spend a further 1,000 yuan on dinners during our stay.

The tour in no way matched the descriptions provided by your agency, which is unacceptable. Therefore we expect to be compensated for our extra expenses.

Yours sincerely,

Li Ming

尊敬的先生/女士：

我写信投诉我最近参加的由贵社组织的海南游。我和朋友选择了1月5日开始的海岛七日游。贵社当时保证：住的是四星级酒店，费用涵盖早餐和晚餐。

但是，这家酒店并不像四星级：房间是脏的，床也不舒服，早餐量很少，还不提供晚餐。这样一来待在这儿期间我们晚餐又花了1,000元。

这次旅游与贵社的描述一点儿都不一致，这点让我们没法接受。因此我们期待贵社赔偿我们额外的开销。

您真诚的，

李明

道长点评

当你希望某事得到改善或某个问题得到补救时，往往会写投诉信。首先进行自我介绍;然后详细说明情况，摆出问题;最后表达希望上述问题得到迅速、恰当解决的强烈愿望。

complain 投诉

agency(旅行)社

select 选择

tour 旅游

promise 保证

four-star 四星级的

uncomfortable 不舒服的

further 附加的

description 描述

unacceptable 不能接受的

compensate 赔偿

expense 花费

1　Although we loved the view from our hotel window, the noise from neighbouring rooms was excessive.

虽然我们喜欢酒店窗外的风景，但是隔壁房间太吵了。

2　We were told that certain trips would be included in the price but when we arrived we found that this was not so.

之前你们告诉我们费用会涵盖某些旅行线路，不过我们到了目的地才发现并不是这样。

3　I believe that your advertising brochure simply did not meet actual reality by promoting a false view of the accommodation provided.

我认为你们的宣传册根本不符合实情，对酒店提供的住宿进行了虚假宣传。