A Complaint About Bad Service
　　Oct. 26, 2013
Dear Sir or Madam,
　　I am writing to you to complain about the service of your local express, which turned my trip last week into a nightmare. The major problems are as follows. In the first place, the so-called "luxury car" before me was not in good condition. In the second place, the only train attendant available was the most unhelpful person I have ever seen. Worst of all, when the train finally arrived in London, it was six hours late.
　　I think several measures should be taken to solve these problems. First, the cars of your train need maintenance on regular basis. Second, the train attendants need training on how to make the trip with your train more pleasantly. Last but not least, you also have to make effort to make sure your trains leave and arrive on time.
　　It is my sincere hope that these problems above will be solved as soon as possible. I'm looking forward to your early reply. Thanks for your time and consideration.
　　Yours sincerely,
　　  Li Ming
　　(176 words)

complain about  抱怨......
turn...into  把......变成......
in the first place 首先
in good condition  状况良好
in the second place 其次
train attendant  列车服务员
worst of all  最糟糕的是
first  adv.首先
maintenance  n. 维护，维修
second  adv. 其次
last but not least  最后也是相当重要的一点
on time  按时

对于恶劣服务的投诉信
尊敬的先生/女士：
　　我写信是要投诉你们当地的平快车，上周把我的旅行变成了一场噩梦。主要问题如下： 首先，我面前所谓的"豪华车厢"有损坏。其次，仅有的一个列车员是我遇到过的最不愿帮助人的人了。最糟糕的是，当火车最终到达伦敦的时候，晚点了6个小时。
　　我认为应该采取一些措施来解决问题。第一，火车的车厢需要定期维修。第二，列车服务员需要进行培训，学习如何让乘你们车的旅客旅行更愉快。最后，你们还必须努力确保火车准点出发和到达。
　　我衷心希望以上问题能尽快得到解决。期望得到你尽快的回复。谢谢你抽时间阅读我的投诉。
　　李明
　　       2013年10月26日

1. I am writing to you to complain about the service of your local express, which turned my trip last week into a nightmare. 我写信是要投诉你们当地的平快车，上周把我的旅行变成了一场噩梦。
2. In the second place, the only train attendant available was the most unhelpful person I have ever seen. 其次，仅有的一个列车员是我遇到过的最不愿帮助人的人了。