话题：写信投诉英文词典质量问题（2004.6）

Directions: For this part, you are allowed 30 minutes to write A Letter to the Editor of a Newspaper complaining about the poor service of a bookstore . You should write at least 150 words according to the guidelines given below in Chinese:

设想你买了一本英文词典，发现有这样那样的质量问题，书店的服务态度又不好，因此给报社编辑写信。信中必须包括以下内容：

1. 事情的起因；

2. 与书店交涉的经过；

3. 呼吁服务行业必须提高服务质量。

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Dear editor,

I am writing to inform you of my unhappy experience. On June 5th, I went to buy an Oxford English Dictionary for Advanced Learners at the ABC Foreign Language Bookstore in our city. Unfortunately, when I backed home, I was astonished to find that several pages were stained, some were folded, and a few more were even missing. To settle the problem, I immediately went back to the bookstore and intended to apply for a change.

Surprisingly to my annoyance, the same shop assistant said she could do nothing about it and asked me to go directly to the manager. I made great efforts to meet the manager in person, only to be told it was not their fault. And the manager also advised me to take the dictionary to the publisher for a change! Their answer is unacceptable.

I believe that it is most necessary for the whole tertiary industry to improve the service quality. Only when an amazing and fundamental change in their attitude has taken place, can good service be available in our society. And I hope some articles concerning this theme can be carried in your newspaper.

Best wishes.

Yours faithfully,

Li Ming