投诉信

〖满分佳作赏析〗

假如你是李华，昨天在商场购买了一台电风扇，回家后发现它不能运转。你回到店里与营业员交涉时，该营业员对你的态度恶劣，对你提出的问题不予受理。请你为此向经理写一封投诉信。

Dear Manager,

I feel sorry to trouble you but I am afraidthat I have to make a complaint.

Yesterday I bought an electric fan in your shop, but when I got home andturned it on, it didn't work. So I took it back and talked to theassistant about the problem. To my surprise, instead of helping me solve theproblem, the man, in a rude manner, refused to examine it.

Generally, your shop is well-known for good service and that is why Ibought the electric fan in your shop. I was really upset to find that such athing should have occurred in your shop.

I am waiting for a reasonable explanation andexpecting an early reply.

Sincerely yours,

Li Hua

亲爱的经理,

很抱歉打扰你，但恐怕我得投诉一下。

昨天我在你的店里买了一个电扇，但是当我回到家打开它，它就不工作了。所以我把它拿回去，和助理谈了这个问题。令我吃惊的是，那个人不但不帮我解决问题，还粗鲁地拒绝检查问题。

一般来说，贵店以服务好著称，这就是我在贵店买电扇的原因。发现这样的事情竟然发生在你们店里，我真的很难过。

我在等待一个合理的解释，并期待早日答复。

谨致问候,

李华