With a very upset customer
A: This is the last time I’m using your company. I have never seen so much disorganization!
B: I do apologize, Mr. Kane. There is really no excuse for this. But I assure you this will not happen again! We have spoken to the salespeople involved.
A: That’s not good enough! I just don’t trust your company to take care of business in an orderly fashion.
B: You have every right to be upset, Mr. Kane, but I do hope you’ll reconsider.

面对气愤的顾客
A：这是我最后一次和你们公司打交道。我从未见过如此的杂乱无章。
B：实在对不起，凯恩先生。的确不应如此。我们已经找有关的销售人员谈过了。
A：这不够，我就是不相信你们公司能井井有条地做事。
B：您发火是有充分理由的，凯恩先生，但我也真诚希望您能重新考虑。