Asking about a refund
A: Excuse me, but I thought I was supposed to receive a check for $2,500 for merchandise I returned to your company.
B: I’m sorry, sir. Could you tell me your name and the products you purchased? I’ll see what I can find out.
A: Yes. My name is Greg Wilson and I returned a laptop computer with a modem to you about a month and a half ago.
B: Just one moment, please, Mr. Wilson. I’ll check in our files. Where did you purchase the laptop?

请求退款
A：对不起，我想我应该收到贵公司2500美元的退货款。
B：对不起，先生。您能告诉我您的名字以及您买的货吗？我来看看能找到什么。
A：好，我叫格雷·威尔森，我大约一个半月前退给你们一台带调制解调器的膝上型电脑。
B：请稍等，威尔森先生。我查一下我们的档案。这台电脑您是在哪里买的？