A list of complaints
A: This is my list of complaints, Andrew. I would appreciate it if you would look over them.
B: Certainly, Ms. Parker. Thank you for coming directly to me. You can count on me to act on these.
A: Well. I’ve used your firm for several years and I’ve generally been pleased. It’s just the last few months that I’ve had problems.
B: Well, I will definitely do what I can to solve these problems, and improve our service.

意见单
A：这是我的一些意见，安德鲁。我希望你能看一看。
B：当然，帕克女士。谢谢您直接找我。请相信我会亲自处理这些事的。
A：好吧，我跟你们公司做了好几年生意了，一般地说我还是满意的，只是最近几个月我遇上了一些问题。
B：好，我一定尽力解决这些问题并改进我们的服务。