Unit 6
Lesson 1
Exercise  3
So most of our orders come in by phone or by fax
and Miss Hong here takes care of them.
Could you run through the procedure please,Miss Hong?
MISS HONG:Of course.
I'll see you later,Mi Williams.
So what's the first thing you do
when an order comes in?
Well,first we check that the items are in stock
and then we confirm the order with the customer.
And do you have to phone the warehouse
to check if an item is in stock?
Oh no,the stock control system
is on computer now
so we just key in order into the computer.
And the computer tells us if the item is in stock.
OK,and what happens next?
Next the order is passed to the delivery department
and finally we send an ivoice to the customer.
Unit 6
Lesson 1
Exercise 6
There are certain things junior salesmen must do
when negotiating an order.
It's a very simple procedure.
First,he must call the buying department to check that
we have enough stock to cover the order.
Then he must make sure that the price
he is offering the customer is suitable.
Unit 6
Lesson 2
Exercise 1
What's wrong now,you stupid machine?
If you do that you'll break it.
What's the problem?
It's not working again and I have
25 reports to photocopy by lunchtime. OK.
let's have a look under here then.
There's some paper stuck...
now what's this?
Be careful,if you touch that you'll...
Ow,that's hot!
...burn your hand.
What are you doing,Wen?
What does it look like?
I am trying to repair the photocopier.
But I've just rung the service company
and they're going to send an engineer out to look at it.
But that could be next week
and I've got to get these reports out today.
Now this must fit back in here.
JUNG:The machine is very hot,Wen.
I think we should turn it off
and wait for the engineer.
Wait a minute.I've nearly done it.
The light's gone on.
Let's try it again.
Push the start buttor.
Oh,no,it's stopped again.
Perhaps I will wait for the engineer after all.
:Yes.Let's get some tea.
I know that machine is still working.
Unit 6
Lesson 2
Exercise 5
You can't really have a bad day in business,
because you never know what the effect might be.
If you're rude to a customer,
then you'll lose them,it's as simple as that.
So it's tiring,
but you always have to be in control.
Unit 6
Lesson 3
Exercise 2
The problem is
she's always late for work,
she makes a lot of mistakes
and she's not very good with the customer.
I think we sould sack her.
No,we can't do that.
Her mother is my best friend,
she's almost family.
We can't sack her.
It's difficult.
I agree that Jin-Ming is not very good at her job,
but she is a family friend.
We can't sack her.
What do you think,Steve?
I'm not sure,
maybe we should send her on a business course.
She could learn about bookkeeping and stocktaking..
SON:That's a good idea.
MR LI:And how to smile
The girl is always so miserable.
It is not good for business!
Unit 6
Lesson 3
Exercise 7
In business,of course,meetings are essential.
But for busy people,
meetings can seem a terrible waste of time.
You haven't got time to sit and talk.
There is always too much to do.
So it's very important
that meetings are well manager.
This is not just the responsibility of the person
holding the meeting.
We must all learn ways of making meetings effective.
Unit 6
lesson 4
Exercise 1
TRAN MAI:I think the IPT system
could cut out 50% of the paperwork
and reduce delivery times
and that's got to be good news.
I agree.The IPT system should reduce delivery times
and that will help to increase sales.
Excuse me,Mr Wang.
Does anyone mind if I open a window?
ALL:Please go ahead,no problem,fine.
OK,so Sutrisno and Mai want the IPT system.
What about you,Mr Wilkins?
Well,I'd like to see
this system in operation before we make any decisions.
OK,so we won't make a decision about the IPT system
until we've done more research.
Everyone happy with that.
Good.Now Sutrisno,
could you arrange for us to see the system in operation?
SUTRISNO:Of course.
Thank you.
And before we go on with the agenda,let's have some tea.
ALL:Yes,excellent.
Unit 6
Lesson 4
Exercise 4
1.A:It's very noisy out there,
I can't hear.
Do you mind if I close the door?
B:No problem,go ahead.
2.A:I'd really like a cigarette,
do you mind if I smoke?
B:Well,I'd rather you didn't.
this is a no-smoking area actually.
3.A:Let's have a drink after work tonight.
B:OK,that's a good idea,
but do you mind if I invite Miss Hong?
She's visiting our department this week,
and I think she's on her own.
A:Fine,no problem.
I look forward to meeting her.
4.A:Excuse me,Mr Arthur,I'm sorry about this,
but do you mind if I go home early tonight.
My son is ill and I need to take him to the doctor.
B:What time is it?
4 o'clock.
OK,no problem,Mrs Malar.
I hope he feels better soon.
Unit 6
Lesson 4
Exercise 6
Everyone should know
how to make business meetings productive.
But of course the main responsibility
for a successful meeting lies with the chairperson.
The chairperson must set the agenda,
encourage everyone to express their opinion,
summarise arguments
and make sure decisions are made.