今天的这段对话，在讨论售后，
 
新买的电脑出现了问题，如何要求售后修理
 
来听今天的讲解:
 
A: Sir. What's the matter with you? You look worried.
 
先生，你怎么了？你看起来很担心。
 
B: I bought a computer in your store the other day. But there is something wrong with it, I can't turn on the computer.
 
我前些天在你们店里买了一台电脑，但是电脑出了一些问题，我打不开电脑了。
 
A: Oh, really? When did you find this problem?
 
真的吗？你是什么时候发现这个问题的？
 
B: Yesterday evening.
 
昨天晚上。
 
A: Did you carry the computer with you?
 
你带电脑了吗？
 
B: Yes. Here you are.
 
带了，给你。
 
A: I will check it for you. It is a little complicated. You need to go to the after-sale service to repair it. Have you taken your guarantee card?
 
我来给你检查一下。有点复杂，你需要到售后服务处去修理，你带保修卡了吗？
 
B: Yes. Where is the after-sale centre?
 
带了，售后中心在哪儿？
 
A: It is on second floor. Turn left when you get off the elevator. First of all, you should fill out the post-sale maintenance form.
 
在二楼，出电梯之后左转。首先，你应该填写售后维修表。
 
B: Alright. How long is the computer warranty?
 
好的，电脑的保修期是多长时间？
 
A: It's two-years that covers parts and service.
 
保修期两年，包括提供零部件和免费维修。
 
B: Can you fix the computer today?
 
今天能够修好电脑吗？
 
A: We are not sure. It depends on what the problem is.
 
我们不能保证，这得看是哪里出了问题。
 
B: But I need the computer to work.
 
但是我需要电脑工作。
 
A: Don't worry. We'll try to fix it for you today.
 
不要担心，我们尽量给你今天修好。