1. Eliminate distractions. Don’t call from a noisy pay phone of from an area where background machines and conversations will interfere with your concentration and your ability to hear and be heard. Similarly, don’t tap a pencil or make other noises that might be picked up and amplified over the phone wires.

2. Always try to answer within two or three rings, and always greet callers in a courteous and friendly manner, even if you are having a busy day.

3. Don’t put callers on hod for long periods of time. If it is necessary to hunt for information or to take another call, offer to call back.

4. It’s bad manners to engage in long phone conversation while you have a visitor in your office. If the call can’t be handled quickly, say you’ll call back later. Then remember to do so!

5. Be cheerful and obliging when you answer your boss’s phone. If your boss is not available, offer to take message, with a brief explanation such as “She’s not in her office right now. May I help?”

6. It’s important to take messages accurately. Check spellings of names, and repeat your notes to the caller to make sure the message is correct.

1.消除干扰。别在吵闹的公用收费电话亭打电话，也别在那此有机器噪音和有谈话声音的地方打电话，这些会影响你集中注意力，听不清也谈不清。同样，不要敲打铅笔或弄出其他声响来，这些声音都可能通过电话线传导或放大以致影响对方听电话。

2.通常电话铃响过两三遍后要及时去接，答话口气要客气和友好;即使你忙得不可开交也要如此。

3.别让通话对方久等。如果需要去寻找资料或者需要接另一个电话，那就告诉对方回头再给打过去。

4.办公室有来访者时，长时间打电话是不礼貌的行为。如果通话时间会很长，你可告诉对方过后再给打过去。不过，事后一定要记住去做!

5.为你的老板接电话时，要用高兴尽职的口气。如果你的老板不在，你可以作简单的解释，如：“她现在不在办公室，我可以帮忙吗?”主动提出请对方留言。

6.准确记录留言很重要。核对留言人姓名的拼写;要跟通话者重说一遍你所记下的内容，确保留言准确无误。