Welcome back to Business English Pod. This is the second part of our look at answering the phone and taking a message. In this lesson, we’ll focus on taking a message.

欢迎回到商务英语播客，这是有关回电话和捎口信的第二部分，这节课中，我们来学习下捎口信。

We’ll look at ways to ask someone to leave a message, information that should be included in a message, and how to offer help. You will also learn how to acknowledge, check back andconfirm information that a caller gives you.

我们来看下让某人留言的方法，情况应该包含在信息中，并包括如何提供帮助。你也会学到如何

告知收到，核对并确认留言者提供给你的信息。

Now, let’s rejoin Mark, who works for a company called Trivesco. He is calling a shipping company, Daneline, hoping to speak with someone named Sylvie Petersen. Sylvie is not there, so Mark has to leave a message with Amy, the receptionist.

现在，我们重新加入为Trivesco公司工作的Mark。他正在给船舶公司Daneline打电话，希望和叫作Sylvie Petersen的人说话。Sylvie并不在哪儿，所以Mark必须把信息让接待员Amy传话。

Listening Questions：

1. How does the tone of Amy’s voice sound?

2. What information does Mark include in his message?

3. How does Amy make sure she has Mark’s phone number correct?