In this Business English Pod episode, we’ll be focusing on the language of taking an order and discussing standard terms, such as delivery time, payment method, and so on.

在这节商务播客中，我们来学下“接受订货”的语言，并讨论下标准术语，比如：交货时间，支付方法和其他的。

The listening takes us back to the Foxtrot showroom in Las Vegas. As you’ll recall, Foxtrot is the American distributor for Viva, an Italian clothing, or Apparel, manufacturer. Bill is a buyer for a chain of department stores, who has now decided to purchase from Viva. Foxtrotrepresentative Adrianne and her Viva partner, Mario, discuss Bill’s order with him.

对话将我们带回拉斯维加斯的Foxtrot展览室，Foxtrot是意大利服装厂Viva美国的经销商。Viva是连锁百货公司的采购员，他已经决定从Viva购买商品。Foxtrot的代表Adrianne和Viva合作伙伴Mario正在讨论Bill的订单。

Before we get started, it’s important to emphasize that this conversation is not really anegotiation, but rather a situation where most parts of the deal are already agreed to. So, in this episode, we’ll be studying vocabulary for summarizing the terms of a typical commercialorder and learning phrases for managing customer-vendor relationships, for example byreassuring the customer to build goodwill.

在课程开始前，有必要强调下这个对话并不是真实的商务谈判，而是双方已经同意部分交易的情形。所以在这节课中，我们来学习下接受订货的总的术语。并学习下维护客户供应商关系的短语，比如，善意地消除顾客的疑虑。

Listening Questions:

1) When he says, “We operate on a narrow window for deliveries,” what does Bill mean?

2) The term chargeback refers to all or part of a fee being refunded, or returned, to the buyer. For what situation is Bill quite “strict on chargebacks?”

3) When would Bill like the first delivery to be made, and why?