1--I regret to tell you that quite a number of the records and tapes were damaged.
 
2--I'm sorry to hear that. But the goods left here were in perfect condition. It was possibly caused by rough handling.
 
1--Most of the records were either split or wrapped, and many of them were smashed. Besides, I can assure you that there was no rough handling when the goods were unloaded.
 
2--Well, as you made the arrangement for delivery. I am afraid I can't help you.
 
1--Yes, we did make the arrangement for delivery. But we instructed you to wrap each piece individually and pack no more than 10 pieces into a crate to allow for easy and safe handling. But this was obviously not done with the consignment.
 
2--Have you any idea about the damage?
 
1--We estimate that about 305 of the goods were damaged. And the shipping charges cost us a lot. We would like either replacements or a 20% reduction in price.
 
2--I admit that we were partially responsible for the damage. So let's meet each other half-way and compromise on a 10% reduction in price on the consignment.
 
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注解：
 
1.damaged被损坏的
2.arrangement安排  
3.reduction减少   
 
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译文：
 
1--很遗憾告诉你，许多唱片和磁带都损坏了。
2--听到这事深感遗憾，可是货运走时是完好的，可能是野蛮装卸造成的。
1--大多数唱片或是裂了，或是折弯了，还有很多都碎了。我可以向你保证卸货时绝对没有野蛮装卸行为。
2--既然是你安排的装运，恐怕这事我没法帮你。
1--是的，使我们安排的装运，可是为了搬运方便安全，我们要求你们把货品单件包装，每一版条箱不能多于10件，很显然你们这批货没有这么做。
2--你知道这批货损失多少？
1--我们估计有大约30%的货损坏了，我们还花了不少运输费用。我们要求换货，或者在价格上减少20%。
2--我承认我们对损失负有部分责任，那么咱们各让一半，货价减少10% 吧。