多人害怕用英语打电话或接电话，一是因为自己的听力和口语水平不够，还有一个重要的原因就是电话英语中有许多固定表达方式。
[高考真题]
1. — Can I speak to Mr. Wang, please?
— ______                          （2005全国卷I）
A. Who are you?  B. I’m Wang.  
C. Speaking.    D. Are you John?
2. — Good morning, Grand Hotel.
— Hello, I’d like to book a room for the nights of the 18th and 19th.
— ______              (NMET 2001)
A. What can I do for you?     B. Just a minute, please.
C. What’s the matter?       D. At your service.