[00:00.00] UNIT 9

[00:03.68]CONVERSATION 2

[00:08.72]COULD YOU CHANGE MY ROOM?

[00:12.98]Guest: Excuse me.

[00:17.35]Clerk: Yes? What can I do for you?

[00:21.71]Guest: I just checked in, and there's a problem with my room.

[00:27.38]Clerk: And what is the problem?

[00:31.14]Guest: I asked for a non-smoking room, and I don't have one.

[00:37.09]My room smells like cigarette smoke.I can't stand it.

[00:43.26]Could you change my room, please?

[00:47.33]Clerk: Let me see ... I'm sorry,

[00:52.06]but we don't have any more non-smoking rooms.

[00:56.79]We won't charge you for your room tonight.

[01:01.65]Guest: Thank you.

[01:04.99]Clerk: I'm very sorry about this.

[01:09.25]Guest: That's OK. Thanks for your help.