Bonnie: I wanted us to meet today to talk about ways to reduce our overhead . One suggestion is for us to outsource some of our operations. I’d like to hear what you think are the pros and cons of doing that.
Jean-Luc: I think that, in principle , it’s a good idea. It would save us a lot of money, but I see a downside . We would lose control of some of our key in house operations.
Bonnie: Well, I think that we want to focus on non-core operations , such as IT oraccounting . I know that other companies have outsourced their call centers , but that would take a lot of training, especially with our call volume .
Jean-Luc: I completely agree. I don’t think that the call center needs to be micro-managed , but it does take more oversight than IT or accounting for quality control , especially if we decide to go offshore .
Bonnie: Okay, I think we’re thinking along the same lines . Let’s call a meeting with the rest of the staff to get their thoughts. How about next Tuesday at 10 a.m.?
Jean-Luc: That works for me. I’ll send out an email out to everybody today.
Jean-Luc: I think that, in principle , it’s a good idea. It would save us a lot of money, but I see a downside . We would lose control of some of our key in house operations.
Bonnie: Well, I think that we want to focus on non-core operations , such as IT oraccounting . I know that other companies have outsourced their call centers , but that would take a lot of training, especially with our call volume .
Jean-Luc: I completely agree. I don’t think that the call center needs to be micro-managed , but it does take more oversight than IT or accounting for quality control , especially if we decide to go offshore .
Bonnie: Okay, I think we’re thinking along the same lines . Let’s call a meeting with the rest of the staff to get their thoughts. How about next Tuesday at 10 a.m.?
Jean-Luc: That works for me. I’ll send out an email out to everybody today.
