马克斯：你好，你好，请问这里是技术部吗?

Grace: Yes, my name is Grace and this is the help desk. How can I help you today?

格里斯：是，我是格里斯。这里是咨询台。 有什么需要帮助的吗?

Max: I’m having a problem with my machine and I don’t know what to do.

马克斯：我的机器出了点问题，我不知道该怎么办。

Grace: Have you tried reading our online troubleshooting guide or asking your question on the support forum?

格里斯：你有没有看我们的在线故障查找指南，或者在问支持论坛上询问。

Max: The what?

马克斯：什么?

Grace: Never mind. Can you describe the problem you’re having?

格里斯：没关系。你能说说出了什么问题了吗?

Max: It doesn’t work.

马克斯：不管事了。

Grace: I understand that. What exactly is the malfunction?

格里斯：我明白。具体是哪里不管事了?

Max: It’s not working.

马克斯：不工作了。

Grace: For me to diagnose whether it’s a software or hardware problem, I’ll need more information. Unfortunately, I can’t repair it remotely.

格里斯：如果我要确定是硬件的问题还是软件的问题，我需要一些信息。可是，我不能远程修理。

Max: Okay, I understand.

马克斯：好，我明白。

Grace: Good. We offer all kinds of support, from setup to customization to disaster recovery, but I can’t do anything if I don’t understand the problem.

格里斯：好，我们可以提供多种帮助手段，安装、定制 到 灾难恢复。但是如果我不知道出了什么问题，我什么都做不了。

Max: Okay.

马克斯：好。

Grace: Could you walk me through what happens when you turn on the machine?

格里斯：你能， ，你打开机器的时候发生什么问题了吗?

Max: Nothing.

马克斯：什么都没有。

Grace: Nothing? Nothing at all?

格里斯：什么都没发生?什么都没有发生?

Max: Zip, zilch, zero.

马克斯：没，没有，一点没有。

Grace: Sir, is the machine plugged in?

格里斯：先生， 机器插上电了吗?

Max: Oh, it needs to be plugged in?

马克斯：哦， 需要插上电?

Grace: [sigh]

格里斯：(叹息)

Max: Hello, hello, is this call-in tech support?

Grace: Yes, my name is Grace and this is the help desk. How can I help you today?

Max: I’m having a problem with my machine and I don’t know what to do.

Grace: Have you tried reading our online troubleshooting guide or asking your question on the support forum?

Max: The what?

Grace: Never mind. Can you describe the problem you’re having?

Max: It doesn’t work.

Grace: I understand that. What exactly is the malfunction?

Max: It’s not working.

Grace: For me to diagnose whether it’s a software or hardware problem, I’ll need more information. Unfortunately, I can’t repair it remotely.

Max: Okay, I understand.

Grace: Good. We offer all kinds of support, from setup to customization to disaster recovery, but I can’t do anything if I don’t understand the problem.

Max: Okay.

Grace: Could you walk me through what happens when you turn on the machine?

Max: Nothing.

Grace: Nothing? Nothing at all?

Max: Zip, zilch, zero.

Grace: Sir, is the machine plugged in?

Max: Oh, it needs to be plugged in?

Grace: [sigh]