星级典句：

第一句：Mr. Smith, I'd like to make a formalcomplaint.

史密斯先生，我要正式向您投诉。

A: Mr. Smith, I'd like to make a formal complaint.

史密斯先生，我要正式向您投诉。

B: Oh, what's that?

噢，怎么了?

A: Things are in a mess.

事情是一团糟。

B: Can you tell me what's happening?

您能告诉我到底发生了什么吗?

第二句：We didn't receive the same quantity of goods as we mentioned in theagreement.

我们没有收到协议中规定数量的货物。

A: We didn't receive the same quantity of goods as we mentioned in the agreement.

我们没有收到协议中规定数量的货物。

B: I am sorry. There seems to be a problem in the system.

很抱歉。可能是程序出了问题。

A: Could you look into this?

您能调查一下吗?

B: Yes. I will find out who is in charge of this.

当然。我要调查一下是谁负责这项事务。

其他表达法：

Something has gone wrong somewhere. 某个地方出现问题了。

What's going to? 怎么了?

发言时不可长篇大论，滔滔不绝(原则上以3分钟为限)。

不可从头到尾沉默到底。

不可采用不正确的资料。