[00:00.15]What type of performance problems have you encountered in people who report to you,and how did you motivate them to improve?

在下属的工作表现方面，你曾经遇到过什么问题?后来你又是如何激励他们进行改善的?

[00:09.28]I once had an employee who was very careless-he made tons of typons on every page of the reports he wrote and also sometimes sent e-mails to the wrong people.

我曾经有一位非常粗心大意的员工。他写的报告每一页都有好多处打错的地方，有时发电子邮件还会弄错收件人。

[00:22.49]One time he sent an e-mail he was supposed to send to a vendor to our client!

有一次，他还将原本要发给卖方的电子邮件误发给了客户!

[00:28.08]So I told him to come up with a system that would prevent such careless mistakes.

于是，我让他想出一个办法，以防止再犯下这种粗心的错误。

[00:33.36]He placed a note right on his computer to remind him to double-check the e-mail addresses he was sending messages to.

他在电脑上贴了一张便条，提醒自己不要忘记再次确认邮件的收件人是否正确。

[00:41.33]He also began to review his reports three times instead of just once before he turned them in to me.

此外，在将报告交给我之前，他也至少反复看过三次，而不再是只看一次。

[00:49.20]The number of mistakes was greatly reduced and within an acceptable range,although he still made mistakes.

虽然他还是会犯错误，但是错误的数量已经减少到可以接受的程度了。