Agree with the claims

同意索赔

A:Our investigation results tell us that the factory part is responsible for the cargo damage. We are so sorry for the inconvenience we brought to you in this matter.

关于货物破损一事，我方调查的结果表明是厂方的责任。给贵公司添了很多麻烦，我们深表抱歉。

B:Well, that's all right.

啊，不必客气。

A:The factory party agreed to compensate for your damage.

厂方同意赔偿损失的要求。

B:Thanks. I would like to know the details about the plan of compensation.

谢谢，我想知道具体的处理方案。

A:We are not going to carry these damaged goods back. Would you accept to buy these good sat half price? We'd like to use the payment as our compensation fee.

破损货物就不打算运回去了，能以半价处理给你们吗?我想这部分款就当赔偿金了?

B:Thank you.

非常感谢。

A:We are completely responsible for this accident. We warrant we won't make this kind of mistake again.

这次事故完全是由我方失误造成的，我方保证今后不再发生这类事故。