[00:00.00]C Forgotten identity

[00:05.99]Heavy snowfall last winter caused long delays

[00:08.73]at Heathrow airport.

[00:10.82]One afternoon.100s of unlucky passengers

[00:13.35]who had been expecting to board a flight

[00:15.51]to New York,were told it had been cancelled.

[00:18.83]One unfortunate check-in agent

[00:20.57]was dealing with all the passengers,

[00:22.68]when an angry man,who had been waiting in line

[00:24.83]for some time,pushed his way to the front.

[00:28.22]"I want a first class seat on this flight,now!"

[00:31.17]demanded the man angrily.

[00:33.46]The young check-in agent replied politely.

[00:36.52]"I'm sorry sir.

[00:37.61]but I have to help these people first.

[00:40.08]If you could wait your turn

[00:41.36]I'll see what I can do."

[00:43.92]This did not please the man.

[00:46.65]He asked the young girl loudly.

[00:48.53]so that the passengers waiting in line

[00:50.13]behind him could hear,

[00:51.80]"DO YOU KNOW WHO I AM?"

[00:54.99]The girl smiled

[00:55.70]and quickly picked up her microphone.

[00:58.23]"Attention please,"

[00:59.50]came her voice over the loudspeakers.

[01:01.63]"We have a passenger here.

[01:03.24]WHO DOES NOT KNOW WHO HE IS.

[01:06.55]If anyone can help him find his identity,

[01:08.99]please come to the gate."

[01:08.99]