[00:03.06]what the other person wants
[00:04.41]and try to tell them what you want.
[00:05.80]Yes that's right.
[00:07.07]When you've found out what each of you want,
[00:09.22]propose solutions.
[00:10.89]Make suggestions in a nonthreatening way.
[00:13.76]For example, if you disagree
[00:15.07]about a TV programme,
[00:16.29]suggest that you take turns to decide
[00:18.27]what to watch.
[00:19.73]Then, choose a suggestion that you
[00:21.54]and the other person agree on.
[00:23.31]If you're in a group,
[00:24.47]it's very important to make sure
[00:25.61]that everybody agrees.
[00:27.38]OK, it's important to be constructive,
[00:29.39]to put forward solutions
[00:30.67]and then choose one acceptable to both of you.
[00:32.90]Is there anything else we ought to do?
[00:34.76]Well you should speak clearly and firmly,
[00:37.55]but you should never shout.
[00:39.60]Also, be careful of your body language.
[00:42.01]Try to relax, and it's always better never
[00:44.41]to stand too close to the other people.
[00:47.03]Now let's look at some particularly common
[00:48.61]conflict situations...
