Dealing with complaints
处理投诉
1.I'm awfully sorry.
非常对不起。
2.I do apologize.
我向您道歉。
3.I'll make a note of that.
我会把这件事记下来的。
4.Everything will be taken care of。
一切都会安排妥当的。
5.l'm awfully sorry for my carelessness.
对于我的粗心大意我非常抱歉。
6.I understand how you feel and we'll try to do our best to help you.
我理解您的心情，我们会尽最大努力帮助您。
7.I'll take care of it personally.
我会亲自去解决这件事的。
8.We're trying to Fnd the cause. could you wart a little longer, please?
我们正在查找原因，请您再等一会儿，好吗?
9.Please relax. Ill takk care of it according to your request.
请放心，我将按您的要求办。
10.I'm ure the waitress didn't mean to be rude to you.
我敢肯定服务员不是故意对您无礼的。
11.They are awfully sorry for the inconvenience.
他们对于由此带来的不便深表歉意。
12.I'11 attend to it right away.
我马上处理此事。
13.I'11 report it to the maintenance.
我会将此事告知维修人员。
14.1I'm awfully sorry!I really ought to have known it better.
很对不起!我真该早就想到的。
扩展阅读：
旅游英语口语
