I'm gonna talk about the simple truth in leadership in the 21st century.
Chip Conley
In the 21st century, we need to actually look at,...
Chip Conley
...and what I'm gonna actually encourage you to consider today,...
Chip Conley
...is to go back to our school days when we learned how to count.
Chip Conley
But I actually think it's time for us to think about what we count...
Chip Conley
...because what we actually count truly counts.
Chip Conley
I guess I'm sort of a curious CEO.
I was also a curious economics major as an undergrad.
Chip Conley
And I learned that economists measure everything in tangible units of production...
Chip Conley
...and consumption as if each of those tangible units is exactly the same.
Chip Conley
They aren't the same.
Chip Conley
In fact, as leaders, what we need to learn...
Chip Conley
...is that we can actually influence the quality of that unit of production...
Chip Conley
...by actually creating the conditions for our employees to live their calling.
Chip Conley
In fact, in Vivian's case, her unit of production isn't the tangible hours she works.
Chip Conley
It's the intangible difference she makes during that one hour of work.
Chip Conley
This is Dave Arringdale who's actually been a longtime guest at Vivian's motel.
Chip Conley
He stayed there a hundred times in the last 20 years.
Chip Conley
And he's loyal to the property because of the relationship....
Chip Conley
...that Vivian and her fellow employees have created with him.
Chip Conley
They've created a habitat of happiness for Dave.
Chip Conley
And he tells me that he can always count on Vivian and the staff there to make him feel at home.
Chip Conley
Why is it that business leaders and investors quite often don't see the connection...
Chip Conley
...between creating the intangible of employee happiness...
Chip Conley
...with creating the tangible of financial profits in their business.
Chip Conley
We don't have to choose between inspired employees and sizable profits.
Chip Conley
We can have both.
And in fact, inspired employees quite often help make sizable profits, right?
Chip Conley
So what the world needs now, in my opinion,...
Chip Conley
...is business leaders and political leaders who know what to count.
Chip Conley
We count numbers.
We count on people.
Chip Conley
What really counts is when we actually use our numbers...
...to truly take into account our people.
Chip Conley
I learned that from a maid in a motel and a king of a country.
Chip Conley
What can you start counting today?
Chip Conley
What one thing can you start counting today that actually would be meaningful in your life,...
Chip Conley
...whether it's your work life or your business life?
Thank you very much.
