The claim should be referred to the insurance company.

你方应该向保险公司索赔。

Your goods arrived are badly damaged.

你们的货物抵达时损坏得很严重。

The claim should be referred to the insurance company.

你方应该向保险公司索赔。

That's because something goes wrong in the delivery process.

那是因为运货过程出了问题。

Your goods arrived in damaged condition.

你方的货物到达我方时受损很严重。

That's because something goes wrong in the delivery process.

那是因为运货过程出了问题。