Dear Ms.Black:

　　When I talked with you on the telephone about returning the 16 reproductions in our Art Master Series,I said that our policy is to accept for full credit all items returned in salable condition.

　　The reproductions arrived today and I was shocked at their condition.Apparently,they were stored in a damp place.The pictures are faded and the canvas wrapped,what’s more,the finish on the frames is blistered.

　　Would you like me to return the reproductions to you?Perhaps you can dispose of them at a special reduction in price.Since we can’t sell them to our customers,the only thing we can do is donate them to local hospitals and charitable organizations.

　　I’m sorry to disappoint you,Ms.Black,but under the circumstances I am confident that you will fully appreciate my position.?　　

　　Very truly Yours,