A: I have a problem with the checking account I have at this bank.

B: What seems to be the problem?

A: I keep getting hit with fees but I'm not getting my statements.

B: Did you opt to get online statements?

A: I did but I haven't seen any in my inbox.

B: Perhaps they are going to your spam folder?

A: I didn't even think of that.

B: We can't refund all of your fees but I can refund this month's.

A: That would be helpful.

B: May I suggest you get regular paper statements?

A: Since I'm not tech savvy that's a good idea.

B: Just confirm your mailing address for me.