3. Improve as a communicator Communication may be the single most important skill of a manager. Communication skills can be improved through practice. When you’re trying to get a point across to someone else you often think long and hard about what you want to say. That is the wrong way to go about it. Instead of focusing on what you want to say to get your point across, you should focus on what you want the other person to hear.

　　3. 更好地与成员交流交流是管理者最重要的技能。你的交流技巧可以通过练习提高。当你努力让他人明白你的观点时，你经常对你想说的话冥思苦想很长时间，这种方法是错误的。你不必苦想如何表达以让他人明白你的观点，而应把注意力放到你希望他人听到什么意见上。