00:02.14]Lesson 1

[00:03.94]Part A

[00:05.64]Listen and mark the stress.

[00:08.72]1 warranty

[00:11.70]2 guarantee

[00:16.09]3 installation

[00:21.89]4 delivery

[00:27.40]5 technical

[00:32.29]Lesson 2

[00:35.19]Part A

[00:36.81]Listen to a commercial for PJ's Office Equipment.

[00:41.40]Match the adjectives to the nouns.

[00:45.19]It's Office Equipment is having its biggest sale ever!

[00:52.79]Yes,we're selling stock from the widest range of office equipment at the lowest prices

[01:00.60]Even the most modern computers are at low,low prices.

[01:06.40]Come and see the largest selection of computers in town--

[01:11.60]you won't find lower prices anywhere!

[01:15.52]And don't forget,

[01:18.32]PJ's also gives its customers the best service!

[01:23.30]PJ's Office Equipment-the best place for the best prices!

[01:32.42]Lesson 2

[01:36.52]Part C

[01:38.32]Listen to this conversation between a caller and Office Supply,

[01:44.41]fill in the details in the table in your book.

[01:48.59]OFFICE SUPPLY: Office Supply. Good morning. Can I help you?

[01:57.00]CALLER:Good morning. Yes,I'd like some information about the Esanprint II.

[02:01.29]OFFICE SUPPLY:What exactly would you like to know?

[02:04.97]CALLER:Well,first of all,how much does it cost?

[02:08.57]OFFICE SUPPLY:Can you hold on a minute,I'll go and check that...

[02:12.47]Hello,we offer it for `699.

[02:17.06]CALLER:699.I see.

[02:20.75]And what sort of warranty do you offer on that?

[02:24.56]Is it a one-year warranty?

[02:27.46]OFFICE SUPPLY: Yes,it is.

[02:29.16]Twelve months from the date of purchase.

[02:32.27]CALLER:Good.And could you tell me something about service?

[02:35.66] Do you offer on-site service?

[02:38.07]OFFICE SUPPLY:Yes,we do.It's free for the length of the warranty.

[02:42.35]And then `120 a year after that.

[02:45.64]CALLER:Right.And what about other guarantees?

[02:48.83]OFFICE SUPPLY:Well, there's a 14-day money-back guarantee

[02:52.30] if you're not satisfied with the printer.

[02:55.18]Of if you have any problems,

[02:57.45]just bring it in and you can have a refund.

[03:00.43]CALLER:Fine.And what about delivery?

[03:03.41]How soon can you deliver it to my office?

[03:06.41]OFFICE SUPPLY:Well, we usually have the Easyprint in stock,

[03:10.82]but I'm afraid there's a slight delay on orders at the moment.

[03:15.21]We could let you have it at the end of the month.

[03:18.32]OFFICE SUPPLY: Oh,It's the second today.

[03:22.32]That means another four weeks.

[03:24.72]Lesson 3

[03:29.92]Part B

[03:32.22]Listen and check your answers.

[03:35.43]A:This office is awful.There's no room to put anything anywhere!

[03:40.63]B:Let's buy a bookcase.

[03:42.82]A:That's a good idea.

[03:45.02]We can put the files up there.

[03:47.71]B:These chairs are really uncomfortable.

[03:50.71]A:I agree.I think we should get executive chairs.

[03:54.89]B:And we could get some plants.

[03:57.69]A:Yes.How about some pictures on the wall,too?

[04:01.89]B:Good idea.