如果说办公室接电话是兵来将挡的话，那么办公室打电话就是主动出击。打电话虽然不是面谈，但是你的商业礼仪、职业素养都可以通过这小小的电话线体现出来。所以，打电话这件小事并不是小事一桩哦!

1.打电话必备第一句：自我介绍

经典表达：

Hello, this is XXX from human resource. May I speak to XXX?

你好，我是人力资源部的XXX。请问XXX在吗?

举一反三：

Good morning. This is XXX with ABC Company/Department, calling from Beijing/Shanghai. Can I speak to XXX?

Hello. It’s XXX from ABC Company. Is XXX here?

2.打电话必备第二句：说明来电原因

经典表达：

I’m calling in regards to the order XXX made 3 days ago。

我打电话来是为了问一下关于XXX三天前下的订单的情况。

举一反三：

I’m calling to the annual report。

I’m calling about the contract。

3.打电话必备第三句：Ta什么时候回来?

经典表达：

When can I expect him back?

他大概什么时候会回来?

举一反三：

When will he be back?

When would be a good time to reach him?

When will she be available to take my call?

4.打电话必备第四句：我能留个口信吗?

经典表达：

May I leave a message for him?

我能给他留个口信吗?

举一反三：

Could you please connect me to his voice mail?

I think I’ll leave a message。

5.打电话必备第五句：请Ta给我回电好吗?

经典表达：

Please tell him/her that XXX called and have him/her return my call。

请告诉他/她XXX打过电话，让他/她给我回电。

举一反三：

Please let XXX know I called and have him/her call me back ASAP。

Could you tell XXX to ring me back?

6.打电话必备第六句：我再打过来吧。

经典表达：

I’ll call again later。

我再打过来吧。

举一反三：

I’ll ring back later。