7.2 Refuse to to Settle a Claim 答应对方索赔

M: I've something very unpleasant to talk with you. Upon the arrival of the first consignment, it was found that about 50% of the sixty cases of pineapples were leaking.

W: It's rather an unusual case. Have you found the cause of leaking?

M: It’s simply because the tins were damaged.

W: It appears to be the only case to us, that the goods have been damaged on the way.

M: I am sorry to say it's not on the way, but during loading. The tins inside the cases were broken evidently through rough handling.

W: Could you offer us a certificate issued by your Health Department?

M: Certainly. Here you are. Our health authorities said they were no longer suitable for human consumption. I have to remind you that our terms are CIF Hamburg. I hope you would indemnify us for the loss, so it wouldn't be so heavy on us.

W: Now we are prepared to settle the issue with you amicably.

M：我有一些很不愉快的事情要和你说，第一批货物发过来的时候，60箱菠萝中有50%是漏的。

W：通常不会发生这种情况的，你发现泄漏的原因了么？

M：很简单，罐子坏了。

W：看上去只可能是在运输途中损坏的，这不是我方的过失。

M：很遗憾，我想这不是在途中损坏的，而是在搬运过程中损坏的，箱子里的罐子很明显是因粗野的搬运造成的。

W：你能提供你们卫生部门提供的证明么？

M：当然，给你。我们的卫生当局称它们已经不能够用于人们消费了。我不得不提醒你我们的条款是汉堡的到岸价格。我希望你们可以予以赔偿以减轻我们的负担。

W：我们会积极和善地和你处理这个问题的