7.1 Agree to Settle a Claim 答应对方索赔
M: The consignments of chemical instruments have just reached us. We have to lodge a claim against you for inferior quality I am afraid.
W: Is there anything wrong?
M: We bought 1,000 sets of chemical instruments from you, but there are 40 not up to the standard.
W: It's hard for us to believe it. Our instruments have been the best quality for years. Have you any reliable evidence?
M: Here is the survey report from a well-known public surveyor in London. You may inspect the defective instruments personally
W: Well. According to the contract, we are responsible for repairing or replacing those defective instruments. We’ll send our technicians to repair them.
M: Forty faulty instruments means that 4% are not up to the standard. You should compensate us for 4% of the total account on the contract, as well as for the inspection fee.
W: I am sorry about the quality problem, but I propose we compensate you for 3% of the total value apart from the inspection fee.
M: All right. In that case we are still willing to do business with you.
M: The consignments of chemical instruments have just reached us. We have to lodge a claim against you for inferior quality I am afraid.
W: Is there anything wrong?
M: We bought 1,000 sets of chemical instruments from you, but there are 40 not up to the standard.
W: It's hard for us to believe it. Our instruments have been the best quality for years. Have you any reliable evidence?
M: Here is the survey report from a well-known public surveyor in London. You may inspect the defective instruments personally
W: Well. According to the contract, we are responsible for repairing or replacing those defective instruments. We’ll send our technicians to repair them.
M: Forty faulty instruments means that 4% are not up to the standard. You should compensate us for 4% of the total account on the contract, as well as for the inspection fee.
W: I am sorry about the quality problem, but I propose we compensate you for 3% of the total value apart from the inspection fee.
M: All right. In that case we are still willing to do business with you.
M：我们刚刚已经收到化学仪器了，恐怕我们不得不就这些产品较差的质量向你方提出索赔。
W：有什么不对的么？
M：我们从你处购买了1000套化学仪器，但是有40套是不合格产品。
W：我们很难相信会这要交们的仪器多年来质量一直很好，你有什么可靠的证据吗？
M：这是一家伦敦的权威机构的检测报告，你们也可以亲自对这些次品进行检查。
W：好吧，根据合同，我们要对这些残次品进行修理和调换，我们会派技术人员去修理。
M：40套不合格产品意味着4%的不合格率，你们应该向我们赔偿合同总价值的4%，还包括调查费。
W：对于质量问题我表示歉意，但是我提议我方除了赔偿调查费外，再赔偿合同总价值的3%。
M：好吧，这样的话，我们以后还可以继续合作。
W：有什么不对的么？
M：我们从你处购买了1000套化学仪器，但是有40套是不合格产品。
W：我们很难相信会这要交们的仪器多年来质量一直很好，你有什么可靠的证据吗？
M：这是一家伦敦的权威机构的检测报告，你们也可以亲自对这些次品进行检查。
W：好吧，根据合同，我们要对这些残次品进行修理和调换，我们会派技术人员去修理。
M：40套不合格产品意味着4%的不合格率，你们应该向我们赔偿合同总价值的4%，还包括调查费。
W：对于质量问题我表示歉意，但是我提议我方除了赔偿调查费外，再赔偿合同总价值的3%。
M：好吧，这样的话，我们以后还可以继续合作。
