在英语四级考试中，听力理解部分无疑是考生们需要重点关注的环节。小编为大家整理了“2021年12月英语四级真题听力第二套”Conversation 1的内容，希望为大家备考带来帮助！

英文原文

Conversation 1

对话1

Hello, you're through to customer service.

您好，您已接通客服。

This is Michael speaking.

我是迈克尔。

Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes.

在我们继续之前，我想告知您，此次通话正在被录音，并可能会在未来用于培训目的。

What can I help you with today?

今天我能帮您做什么？

Hi, my name is Jean Seaman.

嗨，我叫琼·西曼。

I recently bought an office chair from your company, but I returned it about a week ago.

我最近从你们公司买了一张办公椅，但大约一周前就退回去了。

I'm just calling to inquire when I will be able to get my money back.

我打电话是想询问一下什么时候能收到退款。

It says on your website that your company will pay back the money within 3 working days of view receiving the returned item, but it's been five working days and I haven't received anything.

你们网站上说公司会在收到退货后的3个工作日内退款，但现在已经过去5个工作日了，我还没有收到任何退款。

I'm sorry to hear that, Missus Seaman. What's your customer reference number, please?

很抱歉听到这个消息，西曼女士。请问您的客户参考号是多少？

It's 3 8 9 4 6 0.

是389460。

Okay, 389460. I'm just looking on the system here and according to our records, the chair you returned was received by our warehouse on Friday morning.

好的，389460。我正在系统上查看，根据我们的记录，您退回的椅子是周五早上被我们的仓库收到的。

The payment was made on Wednesday, but this seems to be a problem with your card number.

付款是在周三进行的，但似乎您的卡号有问题。

My card number?

我的卡号？

Oh, maybe it has something to do with my new card. It was sent to me on Tuesday. Maybe the bank canceled my old one before you made the payment.

哦，也许与我的新卡有关。它是在周二寄给我的。也许在您付款之前，银行已经注销了我的旧卡。

Well, you'll need to update your card details directly on our website. Just make sure you're logged in and then under the section of your personal information, you should see an option for updating payment methods.

那么，您需要在我们的网站上直接更新您的卡信息。确保您已登录，然后在您的个人信息部分下，您应该能看到一个更新支付方式的选项。

I am logged in and I'll give that a go.

我已经登录了，我会去试试的。

I'll make a note here on the system for you so that the payment will be made tomorrow morning.

我会在系统上为您做个备注，这样明天上午就能给您付款了。

Thank you very much.

非常感谢。

Questions 8 to 11 are based on the conversation you have just heard.

问题8至11基于您刚刚听到的对话。

Question 8: why does the man have his conversation with the woman recorded?

问题8：为什么男人要把和女人的对话录音？

Question 9: what is the woman's purpose of calling the furniture company?

问题9：女人打电话给家具公司的目的是什么？

Question 10: what does the woman say about her bank card?

问题10：女人关于她的银行卡说了什么？

Question 11: what does the man advise the woman to do?

问题11：男人建议女人做什么？

2021年12月英语四级真题听力第二套Conversation 1的发布，为考生提供了宝贵的备考资料，助力他们提升听力成绩，顺利通过考试。