公共关系——保修问题解释

1.Cause of the warranty problem 保修问题的原因

A: What is the root cause of the warranty problem?

B: It was a faulty wire harness. We will fix it for free.

A：这次保修问题的根源在哪里？

B：是一个线束有问题，我们会免费修好。

2.Compensation to customers 对客户的补偿

A: Is there any compensation to customers?

B: Just free repair for the problem.

A：对客户有什么补偿吗？

B：只提供对此故障的免费维修。

3.Recall 召回

A: The recall can hurt a company very much.

B: That is why the development engineers need to be very careful.

A：召回对一个公司的伤害会很大。

B：这就是为什么开发工程师一定要非常小心。

4.Tire replacement 更换轮胎

A: Have you had the tire replacement?

B: I did. It‘s still under warranty. I paid half of the costs.

A：你换轮胎了吗？

B：换了，还在保修期内，所以我承担一半的费用。

5.Warranty scope 保修范围

A: What is your warranty scope for this car model?

B: We only have warranty on power train.

A：这种车型的保修范围是怎样的？

B：我们只对传动系统保修。