英文简历样本:(客服简历样板)

　　Anny Smith

　　D-90, 25th Street

　　Clewiston, FL, 0510

　　Cell: (123) 459 9784

　　Email: smith.anny@example.com

　　Career Profile:

　　To get a position as a Customer Care Officer where my skills of handling customers will be utilized for the growth and development of the organization.

　　Professional strengths:

　　Possess seven years of experience in customer service

　　In-depth knowledge of basic operating systems

　　Flexible, attention to detail and ability to learn quickly

　　Possess excellent listening and responding skills

　　Ability to handle multiple tasks and solve customer queries efficiently

　　Possess good sales and customer service skills

　　Excellent administrative and organizational skills

　　Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues

　　Highly initiative to manage a busy workload without close supervision

　　Ability to build and maintain good relationship with customer

　　Educational Summary and Certifications:

　　Bachelor's degree in English from Daffodils Arts College in the year 19XX

　　Master's degree in English Language from university of XYZ in the year 19XX

　　Certification course in Communication skills from soft skills training center in the year 19XX

　　Professional Experience:

　　ABC Business Center Inc, State

　　20XX till date

　　Customer Care Officer

　　Responsible for dealing with customer relevant queries, complaints and request for information on products and services

　　Assigned the tasks of recording all communications between various parties

　　Handled the tasks of drafting documents as requested by Customer Care Manager

　　Prepared daily, weekly and monthly statistical reports

　　Responsible for generating ideas on ways to resolve problems and serve customers in a better way

　　Confirmed customer understanding of the solution and provided extra customer education as required

　　Techno Global Center Co Inc, State

　　20XX till date

　　Customer Care Officer

　　Assigned the tasks of processing customer orders as well as provides details about the products and services to customers

　　Handled the responsibilities of designing activities to improve business performance and customer satisfaction

　　Conducted needs-based selling by using non-scripted probing techniques to find customer requirements

　　Communicates effectively with teams in the program to ensure quality and timely expedition of customer requests

　　Handled the tasks of preparing customer correspondence and updating customer files

　　Assigned the tasks of responding to customer queries and concerns regarding product and services of the organization

　　Areas of Interest:

　　To apply my comprehensive customer service skills to meet the goals and objectives of the organization

　　To increase the sales and service of the organization by applying my excellent negotiation and customer service skills

　　Personal Details:

　　Name: Anny Smith

　　Date of Birth: XX/XX/19XX

　　Employment Status: Full time

　　Relationship status: Married

　　Reference:

　　Mr. Charlie Smith

　　Senior Customer Care Officer

　　Lopez Associates Co Inc, State

　　Cell: 123-589-3655

　　Email: smith.charlie@example.com

　　填写简历的时候注意以下要点：

　　注意事项：

　　1、多用无主句 2、年代顺序由近及远　3、单项标题大写　4、纸张一般为16开或A4

　　英文简历的基本内容：

　　1、个人情况：Name, Sex, Date of Birth, Place of Birth, Permanent Domicile, Nationality, Marital Status, Children, Religion, Party Affiliation, Health, Height, Weight, Present Address, Permanent Address.

　　2、职业意向:Objective/or: Position Wanted: A position as English Instructor, preferably handling students from the intermediate to the advanced levels

　　3、资历: QUALIFICATIONS: Bachelor of Arts in Business Administration, major in marketing.

　　4、经历(Job Experience):一般逆序写

　　5/86-12/86 University of California Press, Berkeley, California

　　Editorial and Marketing Trainee

　　5、文化程度(Education):一般逆序写，可以包括主要课程。例如：

　　Master of Science with concentration in Electronics,

　　Massachusetts Institute of Technology, from Sept.,1985 to June, 1987

　　Bachelor of Science

　　Beijing University, Department of Electrical Engineering, from Sept.,1981 to July, 1985

　　6、技术资历与特长(Technical Qualifications/ Special Skills)

　　7、著作及专利(Publications and Patents)

　　8、社会活动(Social Activity)

　　9、荣誉与奖励(Honours and Awards)

　　10、爱好及兴趣(Hobbies and Interests)