Q. What's your name?
A. My name is Marco Guido. You can call me Marco.
Q. Are you working or studying?
A. I am currently working in a Bank in Italy.
Q. How long have you been working for this company?
A. I have been working for this Bank for the last one year. To be more precise, it would be 14 months now.
Q. What are you main duties?
A. I work there as a senior officer and my main responsibility is to take care of the bank customers including registering their complaints, issuing cheque books, doing transactions, helping my co-workers etc.
Q. What do you like about work you do?
A. I had almost no experience in banking and financial sector before I joined the Bank. I have learned how the Banking sector function, how it helps rolling the economy of the country, how it contribute to ensure the money supply in the market and how financial world function. I am yet to learn a lot but I would say I have learned a lot in the last 14 months. The opportunity to learn is the most important aspect that I really love about my job. The working environment, the coworkers and the salary structure are other attractive things I like about this job.
Q. What do you want to change or improve in it?
A. I would recommend more Bank account types for different segments of population, also adding innovative and modern banking and more transparency in the Bank business. The bank is pretty organized and structures in Italy. There would be very little to change. But in terms of adding innovation there are still plenty of scopes to implement.
