职场E-mail礼仪有哪些？

职场礼仪的英文是business etiquette，etiquette念成[ˈɛtɪkət]，是指“礼节、规范”。如今网络流行，美国人还发明了一个新词叫作netiquette，加了一个n，前缀形成了net，特别指网上礼节，也就是good behavior on the internet。一起来看看职场E-mail礼仪有哪些：

1 　整篇都是大写字母，看起来像大吼大叫

（×）IF YOU TYPE IN ALL CAPITAL LETTERS, PEOPLE WOULD THINK YOU ARE SHOUTING YOUR MESSAGE.

（○ ）If you type in all capital letters, people would think you are shouting your message.

全部大写的句子不但难读，还带来一种粗鲁感。在银行工作的Jack就说，他以前都用大写字母写E-mail，有一次收到客户回信：Why did you yell at me?很尴尬。

2 　全部小写，感觉像说悄悄话

（×）i've attached my resume i would be grateful if you could read it and get back to me at your earliest convenience.

（○）I've attached my resume. I would be grateful if you could read it and get back to me at your earliest convenience.

所有字母都小写，感觉就像chatting with your friends，像跟朋友说话一样，不正式。E-mail本来就不像手写书信那样正式，但这是职场礼仪，即便是同事、客户、伙伴之间的交谈，也不宜sloppy（马虎）。

3 　太客套让人觉得虚假

（×）Would you mind at all if I asked you to send that to me, if it's not too much trouble?

（○ ）Can you send that to me?

大部分人都知道E-mail要礼貌，但矫枉过正，经常流于太有礼貌，太多客套赘述，反而影响别人对你的观感，觉得你虚假，或者没自信。

忘记附件再寄，要用corrected version with attachment included。

你一定有这样的经验，E-mail发了，却发现忘了附件。一旦发现错误，可以在subject line里写：corrected version with attachment included.这个记住了非常好用。