Welcome back to the Skills 360 podcast.

欢迎回到技能360播客

Today, we’re going to take a look at an activity we do every day: talking on the telephone. We’ll look at how to start the call off on the right note by using a positive attitude, smiling over the phone, being polite, and speaking clearly.

今天，我们将探讨每天都会做的事：打电话交流。来看看如何用积极的态度，保持微笑，礼貌清楚地通过电话表达取消。

Discussion Questions：

1. How do you usually answer the telephone at work?

工作时，你经常怎样接电话?

2. What do you think a good telephone attitude involves?

你觉得一个好的打电话态度很重要?

3. What do you think it is okay to speak informally on the telephone?

你认为什么对正式打电话是有益处的?