2--I'm sorry to hear that. It's hard to believe. What is the problem? We'll send a representative to check the cause. Please explain to him what the trouble is.
 
1--All right, but there seems to be a problem with the packing. The packing seems to be too crude.
 
2--Is that so? Please accept our apologies for this problem.
 
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注解：
 
1.representative代表，代理人
2.All right好的
3.apology道歉，认错，愧悔
 
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译文：
 
1--你们的产品有些问题。
2--对这件事我很抱歉，真难以置信。问题是什么呢?我们会派一位代表去检查一下原因。请向他说明问题的所在。
1--好的，不过好像是包装上有问题。包装看上去太粗糙了。
2--是这样吗?如果是这个问题，请接受我们的道歉。