W: hello,i bought a pen in your shop just before

M: yes,thank you very much

W: now i came back to the hotel and try to show it to my friend,the pen is broken,i am afraid

M: oh,is it?

W: would you change it to a new one?

M: yes,certainly,you have the receipt?

W: yes,i do

M: then would you kindly come to our shop with the receipt by 10 o'clock,we'll replace it

W: thank you so much!

Oh, my God! It’s broken. 啊，我的天呀!打破了。

W: hello, I bought a pen in your shop just before.

喂，这支钢笔我刚在你的店里买的。

M: yes, thank you very much.

是的，非常谢谢你。

W: now I came back to the hotel and try to show it to my friend, the pen is broken, I am afraid.

现在我回到饭店，想给朋友看，但是这支钢笔就坏了。

M: oh, is it?

啊，是真的吗?

W: would you change it to a new one?

你给我换支新的好吗?

M: yes, certainly, you have the receipt?

是的，当然，你有收据吗?

W: yes, I do.

是的，我有。

M: then would you kindly come to our shop with the receipt by 10 o'clock, we'll replace it.

那么，请你的10点之前携带收据到我们店里来，我们就更换。

W: thank you so much!

非常谢谢你。