Part one FRONT OFFICE

　　Unit one Making a Reservation/Advance Reservation

　　第一章 预订

　　Key Sentences例句

　　1. Good morning/evening. Reservation. May I help you?

　　早上好/晚上好，这里是...酒店客房预订部，请问需要什么帮忙吗?

　　2. What can I do for you?

　　我能为您帮什么忙吗?

　　3. Hold on line, please. Could you please hold on?

　　请稍等(电话中) 请稍等，好吗?

　　4. Could you wait a minute, please?

　　请稍等，好吗?

　　5. Are you with a company?

　　您是公司预订吗?

　　6. May I know you departure date?

　　请问您的离店日期是哪天?

　　7. How long will you stay with us?

　　请问您住几天?

　　8. How many people are there in your party?

　　您们一共几个人?

　　9. That will be four nights.

　　四个晚上。

　　10. May I know the arrival date, please?

　　请问哪天入住?

　　11. Is it just for tonight?

　　请问只住今天一晚吗?