[00:00.00] CHAPTER 13 SERVICES
[00:13.09]Unit 13 Services
[00:19.46]Conversations
[00:22.91]part 1
[00:26.38]Rex is in the bank.
[00:30.46]Teller:Is there anything I can do for you,sir?
[00:35.11]Rex:I'd like to cash this check.
[00:39.18]Teller:Do you have an account of our bank?
[00:43.02]Rex:Yes.I have a joint checking account here.
[00:48.09]Teller:Please write your account number and sign your name on the back of the check.
[00:54.75]Rex:Is there anything else you need?
[00:58.70]Teller:Could I see one more piece of identification?
[01:03.74]Rex:Will my Identity Card do?
[01:07.79]Teller:Yes.That would be fine.
[01:11.76]part 2
[01:15.42]Bob is getting information about life insurance and is considering buying one.
[01:23.46]Jason:Bob,congratulations on the birth of your new baby!
[01:30.31]It was a girl,wasn't it?
[01:34.46]Bob:Thanks.Yes,she is a beautiful little girl.
[01:40.34]I can't tell you how exciting it is for me to be a father.
[01:46.79]However,I do have a sense of responsibiliy now which I never felt before.
[01:54.52]I feel I have to be planning not only for my wife's
[02:00.40]and my future but for the future of our baby.
[02:05.86]That's the reason I came to see you today.
[02:10.82]Jason:The best way to immediately provide
[02:16.10]for the security of your family in the future is by the use of life insurance.
[02:23.65]Bob:I've been thinking about life insurance,
[02:28.22]but I really don't know too much about it.
[02:32.58]Jason:Life insurance is the best way for a young man like you
[02:39.43]to provide an immediate estate for his family in case of his death.
[02:46.30]Bob:Yes,I understand it,but I don't know what kind of insurance to buy
[02:53.06]or how much insurance I should have.
[02:58.10]Jason:Well,there are two basic kinds of insurance,whole life and term insurance.
[03:07.56]Whole life insurance is the best investment because it develops cash value,
[03:15.60]so,even if you don't die,it will be worth money to you.
[03:22.16]Term insurance on the other hand is cheaper to buy,
[03:28.04]but it desn't develop any cash value.
[03:32.90]It is only of value if you die during the term of the policy.
[03:39.43]Bob:I really don't have a lot of money now to spend on life insurance,
[03:45.88]but I do want my family to be protected in case anything should happen to me.
[03:52.72]Jason:I think I would recommend that you buy term insurance now.
[03:59.78]Perhaps you would want to convert that to a whole life policy a few years down the road.
[04:07.43]That would give you the coverage you need now at the lowest possible price.
[04:14.80]Bob:How much insurance do I need?
[04:19.66]Jason:You need enough to provide for the care of your family during the growing years of your child.
[04:27.60]How much do you think that would take?
[04:32.46]Bob:I've been thinking about that.It would require at least $200 000 .
[04:40.22]Jason:It is wise to buy insurance while you are young
[04:45.78]because the premiun is much lower then.
[04:50.64]Let's see,that would cost you only $28 a month for $200 000 of coverage.
[05:00.80]Bob:I'm convinced.Write up a policy for me.
[05:05.37]part 3
[05:08.61]Mr.Miller dines at a restaurant.
[05:13.47]Waiter:May I take your order,sir?
[05:17.41]Mr.Miller:I haven't seen a menu yet.May I have one,please?
[05:23.19]Waiter:I'm sorry.I thought that the hostess who seated you had given you a menu.
[05:29.53]here's one,sir.
[05:32.88]Mr.Miller:There are so many different dishes listed that it is hard to decide.
[05:40.64]Waiter:The a la carte dishes are on the left.
[05:45.50]The regular dinners are on the right-hand page.
[05:50.15]Mr.Miller:Now I'll have the regular dinner.I'm pretty hungry.
[05:55.29]With the regular dinner,I get appetizer,soup and so forth.
[06:02.24]Isn't that the idea?
[06:06.00]Waiter:Yes,sir.The regular dinner includes appetizer,
[06:12.06]soup,salad,choice of dessert,tea or coffee.
[06:18.23]Mr.Miller:Is there any particular dish you would recommend?
[06:23.97]Waiter:The roast beef is very good tonight.
[06:28.55]We also have several good chicken dishes if you like chicken.
[06:35.10]part 4
[06:38.34]Clara is at the post office.
[06:42.60]Clerk:Good morning.What can I do for you?
[06:47.46]Clara:Yes.I'd like to send a telegram to someone in Los Angeles,California.
[06:54.30]Clerk:May I have the name and address?
[06:58.56]Clara:Her name is Kate Bill.She livest at 381 Pine Street,Los Angeles.
[07:06.81]Clerk:Can you spell the name,please?
[07:11.18]Clara:Tha last name's Bill,B-I-L-L.Her first name's Kate,K-A-T-E.
[07:21.34]Clerk:Thank you.What is the message?
[07:25.60]Clara:Could you first tell me the rate?
[07:29.67]Clerk:Two dollars and thirty-eight cents for the first seven words
[07:36.20]and thirty-four cents for each additional word.
[07:41.35]Clara:I see.And how much is it to send a letter telegram?
[07:46.99]Clerk:It's three dollars and seventy-four cents for the first twenty0two words
[07:54.15]and seventeen cents for each additional word.
[07:59.79]Clara:I'll send a letter telegram then.
[08:04.15]The message is"CONGRATULATIONS ON YOUR WEDDING DAY.THINKING OF YOU.
[08:12.02]HOPE TO SEE YOU SOON.CLARA."
[08:16.67]Clerk:All right.Now let me read it back"CONGRATULATIONS ON YOUR WEDDING DAY.
[08:25.13]THINKING OF YOU.HOPE TO SEE YOU SOON.CLARA."
[08:31.90]Clara:That's correct.My name is Clara Rice and my phone number is 862-9732.
[08:41.93]Clerk:Thank you.This will arrive tomorrow morning.
[08:46.89]Clara:Thank you.
[08:49.95]Passage Airport
[08:54.70]Nowadays almost every city has an airport,even two,in the case of some big cities.
[09:03.24]Like a railway station,an airport is a very busy place.
[09:10.11]At almost any hour of the day or night it is thronged with people,
[09:17.06]many of them are passengers who are either waithing for a flight out
[09:23.44]or who have just landed.
[09:27.09]Today,a great number of people travel from one country to another by plane
[09:35.24]just as routinely as other people move from one town to another
[09:41.90]within the same country by train or bus.
[09:46.87]The big building in which passengers wait for their plane is called the terminal.
[09:54.34]When a passenger arrives at the termainal,
[09:59.59]he goes to the airline which has arranged his trip.
[10:05.05]There he shows his ticket as proof that he has a seat in the plane.
[10:12.13]He also gives up his heavy luggage to be tagged
[10:17.69]and sent to the hold of the aircraft.
[10:22.37]The passenger is allowed to carry only light articles with him.
[10:29.03]If his ticket is in order,and his luggage is not overweight,
[10:35.27]he is given a card called a boarding pass
[10:40.55]which allows his admission into the plane.
[10:45.51]However,he can not proceed to the aircraft until he hears an announcement
[10:52.36]over the lundspeakers that his plane is about to take off.
[10:58.29]When the announcement is made,
[11:02.26]the departing passengers go through a special gate
[11:07.82]which controls the entrance and exit of people.
[11:12.97]At these gates they have to show their passports to the officers in charge.
[11:20.41]They are also checked to see that they are not carrying any firearms
[11:27.07]or other dangerous weapons.
[11:30.83]Then they are allowed to go to the waiting aircraft.
[11:36.58]The passengers may use a bus to get to the airport
[11:42.93]if the distance from the termainal is considerable.
[11:47.68]Before entering the plane,
[11:51.52]a passenger has to give up his boarding pass to a steward or stewardess,
[11:58.29]who welcomes him aboard.
[12:01.84]When he is in the plane the passenger takes his seat and waits forthe take-off.
[12:08.82]Aircrafts land and take off on a runway made of concrete.
[12:16.08]The runway of a modern airport is about three kilometres in length,
[12:22.61]as large jet planes take this distance to get airborne,
[12:28.54]or to come to a standstioll after landing.
[12:33.40]Only one plane can land on or take off from a runway at a time.
[12:40.97]The landing and taking-off of aircrafts
[12:46.12]are strictly controlled by specially trained officers who sit in the control tower of the airport.
[12:54.58]These air-traffic controllers,as they are called,
[13:00.15]communicate with the pilots of the planes by radio.
[13:05.89]A mistake made by a controller in the tower may lead to a serious accident
[13:13.65]in which a large number of people may be injured or killed.
[13:19.50]At night,the runway is lit by hundreds of lights,
[13:25.67]so that the pilot of an aircraft can see it clearly.
[13:31.23]Most modern planes are fitted with radar devices
[13:37.29]which enable them to land even in bad weather when the runway can not be clearly seen.
[13:45.05]Words and Expressions
[13:49.41]account joint checking account Identity Card
[13:52.89]账户 联名账户 身份证
[13:56.36]insurance life insurance estate
[13:59.64]保险，保险业 人寿保险 地产;产业
[14:02.92]whole life insurance term insurance policy premium
[14:06.89]终身保险 定期保险 保险单 保险费
[14:10.86]a al carte appetizer throng land
[14:14.44]照菜单点菜的/地 开胃小吃或饮料 挤进;挤满 登陆;降落
[14:18.02]luggage tag hold proceed
[14:21.20]行李;旅行箱 给。加上标签 底舱，货舱 继续进行
[14:24.39]announcement take off exit firearms
[14:27.77]通知 飞机起飞 出口;进出口 火器
[14:31.16]considerable stewardess concrete standstill
[14:34.49]重要的;相当多的 空中小姐 混凝土 静止状态
[14:37.82]control tower radar
[14:40.14]控制塔 雷达
[14:42.47]Exercises
[14:46.00]Section I Listening Comprehension
[14:51.45]Listen to the record.
[14:55.61]Answer each question by choosing A,B,C or D from the four possible choices.
[15:04.46]A 1.W:Is there anything I can do for you,sir?
[15:11.23]M:I'd like to cash this check.
[15:15.67]2.W:Could I see one more piece of identification?
[15:22.54]M:Will my Identity Card do?
[15:26.90]W:That would be fine.
[15:30.56]3.W:I don't know what kind of insurance to buy or how much insurance I should have.
[15:39.52]M:There are two basic kinds of insurance,whole life and term insurance.
[15:47.07]Term insurance is cheaper,but it doesn't develop any cash value.
[15:53.73]4.M:Its' wiss to buy insurance while you are young because the rates are much lower.
[16:02.69]Let's see,that would cost you only $28 a month for $200 000 of coverage.
[16:11.94]W:I'm convinced.Write up a policy for me.
[16:16.98]5.W:May I take your order,sir?
[16:22.83]M:I haven't seen a menu yet.May I have one,please?
[16:28.47]6.W:That's correct.My name is Clara Rice and my phone number is 862-9732.
[16:39.84]M:Thank you.This will arrive tomorrow morning.
[16:44.88]B M:I'd like to mail this package to Hong Kong.How much will it be,please?
[16:53.03]W:Do you want to send it first class or parcel post?
[16:58.78]M:How much is first class and how long does it take?
[17:04.65]W:It's light package.(She weighs the package.)
[17:10.90]First class would cost $8.00.
[17:16.04]I guess it will take about eight to ten days to arrive.
[17:21.37]M:And parcel post?
[17:25.03]W:Sending it parcel post would be cheaper,but it wouldn't arrive for about a month.
[17:32.60]The rate for parcel post is $4.90.
[17:37.96]M:Oh,I want it to arrive earlier than that.
[17:42.69]I'll mail it first class.Also,I'd like to insure it for $30.00.
[17:50.24]W:What's in the package?I need to know in order to ecomplete the form.
[17:56.79]M:A pair of glass earrings.
[18:00.95]I packed them well,so I'm sure they won't break,
[18:05.99]but I want to insure them just in case.
[18:11.03]Are there any other forms I need to fill out
[18:15.60]because its' going to a foreign country.
[18:19.76]W:Yes,one more.It's a customs declaration on which you declare what item or items are in the package or their value.
[18:30.62]M:(He fills out the form.)Here it is.
[18:35.77]W:Incidentally,you forgot to put a return address on this package.
[18:42.53]It's not post office regulation,
[18:41.53]but we strongly recommend that all mails have a legible return address.
[18:48.20]M:OK.I'll do it right now.I'll also buy ten 60-cent stamps.
[18:56.24]W:Let's see.The package,the insurance,and the stamps.Your total bill is $18.0.
[19:05.17]M:Thank you.Have a nice day.
[19:09.33]C Not every service or product meets your satisfaction.
[19:16.59]When you are dissatisfied,you should voice your dissatisfaction.
[19:23.15]One reason for doing so is to help the vendor know there is a problem.
[19:30.23]The problem may have been created at a lower level in the vendor's company,
[19:37.17]and the vendor himself may know nothing about it at all.
[19:43.55]You render him a service when you bring weaknesses or failures to his attention.
[19:50.81]A second reason for writing a letter of complaint to a vendor is to seek redress.
[19:58.46]You may not wish to pursue the matter so far as to take legal action,
[20:05.02]but you may wish to give the vendor the opportunity of making good.
[20:11.50]Most vendors value your business
[20:16.18]and their reputation sufficiently to replace defective goods,
[20:23.23]resupply work that did not meet specifications,or refund the money when necessary.
[20:31.48]No vendor likes to do so,
[20:36.03]but your carefully worded letter of complaint may motivate him to do so.
[20:43.47]When you write a letter of complaint,you'd better keep these TIPS in mind:
[20:50.92]Firstly,be courteous though firm.
[20:56.48]You will not win a vendor's cooperation by anger.
[21:02.36]Secondly,be reasonable.
[21:07.22]Show logically and factually that the responsibility lies with the vendor
[21:14.87]or his claims.
[21:18.53]The vendor should be impressed with your fairness
[21:23.39]and quiet grasp of the facts in the matter.
[21:28.04]Thirdly,be specific about what is wrong.
[21:33.99]Be equally specific about what you want to do about it.
[21:40.24]Lastly,tell how you have been hurt or inconvenienced by the problem.
[21:47.68]This strengthens your argument for redress.
[21:52.93]Supplementary Reading
[21:56.98]Mailstorm
[22:00.46]The fastest-growing pastime in the world is probably the sending of e-mail.
[22:08.71]Last year,nearly 4 trillion e-mails were sent in the United States,
[22:15.84]where it all began.
[22:19.21]Since only 15 percent of Americans use e-mail(against 2 percent in 1992),
[22:28.28]you don't have to be Einstein to realize that by the time 50 percent are online
[22:35.93]there may be a bit of a problem about overload.
[22:41.08]There already is.The Wall Street Journal reckons that a typical worker in a European company
[22:49.54]has to deal with 150 e-mails a day.
[22:54.90]If that figure is true-and allowing an average of two minutes for reading,
[23:02.05]junking or replying to each one-then it would take five hours out of the day.
[23:09.18]One former Microsoft executive in Europe,according to WSJ,
[23:16.32]returned from a business trip to find 2 000 e-mails lying in wait.
[23:23.08]Her solution was to enlist the help of a co-worker
[23:28.41]to drag everything into the waste-bin
[23:32.67]though as a career move she left anything containing the words Bill Gates.
[23:39.93]Others aren't so lucky.
[23:44.69]E-mail anecdotes abound about how senders press the wrong key
[23:51.66]and unwittingly send what was intended as private criticism of their boss
[23:58.32]to dozens of people,including the executive concerned.
[24:04.49]The only answer,according to a recent book,
[24:09.53]is to put nothing on e-mail that could not be read by your mother or your boss.
[24:16.61]Worse still is the exploding growth of junk mail-
[24:22.46]unsolicited e-mails from companies adcertising their wares
[24:28.70]who believe that the whole world hangs on their thoughts.
[24:34.34]Companies are countering with special software
[24:39.31]that sniffs out junk mail before it reaches you.
[24:44.48]The trouble is,the remedy may be worse than the disease.
[24:50.72]A California judge has ordered Microsoft to post a warning on its main website
[24:57.88]after a customer found that its anti-junk mail program
[25:03.52]prevented electronic Christmas cards from getting through.
[25:09.30]The problems are unlikely to ease as the Internet becomes more popular.
[25:16.74]Soon,it may be time to reinvent the envelope.
