[00:00.00]S1: What's the problem?

你有什么问题?

[00:07.83]S2: Do you have receipt?

你有收据吗?

[00:15.64]S3: What seems to be the trouble?

大概是怎么回事?

[00:24.30]S4: I must ask my boss first.

我要先问老板。

[00:33.81]S5: There's no need to get aggressive, sir.

先生，没必要发这么大的火。

[00:44.82]S6: We don't cheat customers.

我们从不欺骗顾客。

[00:53.93]S7: We'll soon give you a satisfactory reply.

我们会很快给你一个满意的答复。

[01:05.88]S8: All right, we'll see to it.

好的，我们会处理的。

[01:15.86]S9: I can give you something, if you like.

如果你愿意，我可以给您别的。

[01:27.02]S10: Sorry, I made a mistake. This order list is not yours.

对不起，我弄错了，这份订单不是您的。

[01:41.59]S11: I guarantee that the same mistake won't happen again.

我保证不会出现同样的错误。

[01:53.23]S12: Business is a matter of give and take.

生意本来就是互谅互让。

[02:05.37]S13: Please accept our sincere apologies.

请接受我们最真诚的道歉。

[02:15.79]S14: A breach of contracts will cost us an enormous sum of money.

违约将会使我们损失一大笔钱。

[02:29.01]C1: The color is gone.

褪色了。

[02:36.28]C2: The quality is inferior.

质量太次了。

[02:45.66]C3: The sweater is out of shape.

羊毛衫变形了。

[02:52.91]C4: The buttons have come off.

纽扣脱落了。

[03:01.45]C5: There is a hole here on the collar.

领口这里有个洞。

[03:10.59]C6: We are not quite satisfied with the shipment.

我们对该批货物不太满意。

[03:21.28]C7: You are not up to the agreed specifications and quality.

你们没有达到商品的规格和品质。

[03:33.60]C8: If it doesn't arrive by the tenth of June, we'll have to cancel the order.

如果6月10日前还不到，我们就要取消订单。

[03:47.70]C9: We disputed the quality of the underwear supplied by you.

我们对你们提供的内衣质量提出异议。

[04:00.01]C10: We cannot accept the articles as they are not equal to samples.

我们不能接受这批货物，因为它们不如样品。