[00:06.71]Exercise 5

[00:08.30]Listen to Part 2.

[00:10.10]Which of these strategies does Hellen use

[00:13.03]when she bargains?

[00:14.78]So, how do you bargain, Helen?

[00:17.59]Well, it's very important to be friendly.

[00:20.41]Friendly, but firm at the same time.

[00:22.98]It's also important to have confidence,

[00:25.42]to believe that you can get that you want,

[00:27.83]but don't be aggressive.

[00:29.48]It's important not to be aggressive.

[00:31.40]So what do you say?

[00:32.94]Well, it's important to say some good things

[00:35.35]about the product,

[00:36.43]before talking about the bad things.

[00:38.72]And how do you reduce the price?

[00:40.96]Well, the best thing is to say

[00:42.51]that you haven't got much money,

[00:44.14]which might be true

[00:45.28]and you don't need to be ashamed of that!

[00:47.47]What do you do if the person says no?

[00:49.90]Er, I say it's a pity, very politely,

[00:52.67]and that I'll try somewhere else.

[00:54.49]Thank you very much, Helen.

[00:55.91]I'll try some of your ideas

[00:56.82]next time I'm shopping.

[00:58.65]And now...