[00:00:21] A: Hi, I 'm John Sandals, and I have a reservation.

[00:03:51] B: Would you show me your ID, sir, please?

[00:07:20] A: Here you go.

[00:07:57] B: Thank you very much.

[00:10:18] Now, sir, do you have a credit card?

[00:12:25] A: Certainly!

[00:13:48] Would you like my American Express card?

[00:16:23] B: Regrettably, Mr. Sandals, we accept only MasterCard or VISA.

[00:20:59] A: I thought American Express was accepted everywhere.

[00:24:23] Never mind.

[00:25:17] Here's my VISA.

[00:26:13] B: Thanks.

[00:27:50] You 're in room 507, a big, nonsmoking room, with a queen bed.

[00:33:32] Is that okay, sir?

[00:35:20] A: Yes, that's just fine.

[00:36:46] B: I 'm happy to hear that.

[00:39:24] Here is your key.

[00:40:38] Just dial 0 if you need anything.