A:Good morning, can I speak to Mrs. Smith?
早上好，我能和史密斯太太讲话吗?
B:Speaking please. This is Mrs. Smith.
请讲。我就是史密斯太太。
A:Oh, hello. Mrs. Smith, I'm market surveyor from China Anycall. You bought a cellular phone from our company on August 14th, didn't you?
你好，史密斯太太。我是中国三星公司的市场调查员。你在8月14日购买了我们公司的一部手机，对吗?
B:Yes, that's right.
是的。
A:What do you think of it since you've started to use it?
从开始使用，你觉得它怎么样啊?
B:Er... Generally speaking, it's not bad.
嗯，总体来说，还不错。
A:Any suggestions for us?
有没有什么意见呢?
B:Hmm... The battery of this cellular phone seems to be exhausted quite easily. Yesterday I made three calls, no more than 60 minutes, and it ran out. How surprising!
嗯……这部手机的电池好像一下子就用完了。我昨天打了三个电话，总共通话时间不到60分钟，就没有电了，真是奇怪。
A:I'm sorry to hear that. For this problem, we'll send an engineer to your home within two couples of days to fix that. Is that OK?
我很抱歉听到这个消息。我们将在四天之内派一名工程师到你家去解决这个问题，行吗?
B:Very good. Thanks. I'm looking forward to that.
太好了，谢谢。我期待着。
A:Thank you very much for your precious advice. We'll do as much as we can. Bye.
谢谢你对我们产品的支持。我们将竭尽我们所能。再见。
B:Bye.
再见。
